I was on hold for more than one hour seeking to get to a person to reply an easy question regarding my professional medical prepare. The agent that answered the call claimed she's not able to remedy my query as You can find a particular workforce that discounts with it. I called yet again as I can not be within the cellular phone staying on keep any longer, yet again, same issue. It would not make a difference if you dial with the app or have the phone number it is possible to reach once you log in to the location, I get the identical response. I'm sorry, there's no immediate line to this team and I will forward your connect with to them directly. How long am I on hold for this 2nd get in touch with? 30 mins and on heading.
The whole time I used to be on maintain was two.five hrs And that i eventually bought a agent from this "unique" workforce. My question was answered within four minutes.soon after remaining related. This is simply not a grievance about my concern, it had been more about the hold out situations And exactly how sunlife tells me the deal I've is for any "quality" company. I never see any top quality Within this besides the lengthy wait time.
I've just had a nasty knowledge using this type of corporation. Sadly their brokers don't have exactly the same coaching or usually do not offer the same solutions in your concerns. When questioned to talk to some supervisor regarding my claim I had been explained to I had to wait a few enterprise times. I'm extremely sad now with their provider and wish my spouse's employer would consider switching to a different.
More than the a few years which i "experienced" to handle Sunlight Everyday living, they are already the mostinsurers in my lifetime! Unfortunately, These are the insurers on our extremely substantial Laptop enterprise and I don't have any choice but to cope with them! Most in their agents grasp at straws and provide you incorrect data. Most in their agents also seem like overall untrained and don't know the ins and outs of their unique Sun Daily life insurance policies!! get more info If I had a selection, I might operate with the hills and In no way, At any time think about Sun Daily life being an insurer for nearly anything!
This is the worst firm I've at any time addressed They're holding my dollars hostage. My employer remaining Sunlife in September 2020 and I am nevertheless watching for my resources to become transferred into a locked ****. Customer care is awful they usually wont permit you to talk to a supervisor. No one appears to determine what These are executing plus they never connect with you back again.